Yes, card fees hurt small business. No, this is not how they work.
There’s a Facebook post going around, probably reshared without comment, that opens with something like “as a former banker, this is crazy” and then walks you through a story about
Ideas Worth Stealing
We’ve Raised a Fragile Generation. Here’s Why That’s a Problem for Your Business.
I want to be careful about how I say this, because I’m not interested in generational blame-shifting. Every cohort of students gets criticized by the one before it, and most
Most Problems Solve Themselves (And What Happens When You Let Them)
A few years back, I was running businesses that spanned all of the Americas. I was traveling constantly — Vancouver one week, São Paulo the next, back to Toronto, then
Building Businesses That Run Without You
If You Can’t Go to Barbados, You Don’t Have a Business Brad recently had a guest appearance on Jeremy Rivera’s “Unscripted Podcast”. Below is a shortened transcript. JEREMY RIVERA Hello,
Don’t Follow Your Passion — Follow Your Talent Instead
When I was a kid, I didn’t really have any passions perhaps beyond hockey, and while I dreamed of it, I was never delusional enough to think I’d make the
Then vs. Now: How Entrepreneurship Has Changed… Almost Entirely for the Better
In 1995, I pitched our board of directors for $2 million to launch a business called DirecPC. I had done a bit of business plan work, sketched out our startup
Knowing Your Place: How to Visually Map Your Competition
Why You Need More Than a Gut Feel Most small business owners think they know who their competition is. You probably do, if you’re on your game. But if you’re
Change Management Isn’t Optional — It’s Survival
[This post was guest authored by Denise Fekete] We humans are innately resistant to change, even when it benefits us. Why? Fear of the unknown, a loss of control, our
A Big Company Strategy Tool Anyone Can Use
In 2007, I walked away from an industry I knew inside and out. I had the relationships, the expertise, and momentum such that everything looked perfect on paper. But I
Forget Money. Here’s What Really Motivates People.
Understanding Herzberg’s Motivation-Hygiene Theory Ever tried to boost team morale with a small raise or a pizza lunch and found the effects short-lived? Or given someone a raise only to
Jobs to Be Done: Understanding What Your Customers Really Want
People don’t want a drill. They want a hole in the wall. Most businesses don’t really understand why their customers buy from them. They think they know. They’ve got demographics.
Choosing the Right Business Owner Title
Why You’re Probably Not a CEO (And That’s Okay) A potential client will form a (reliable) first impression less than one second after meeting you. Your business title is often